Return & Exchanges

• Do you allow exchanges?
  Exchanges are available for our Polysleep Mattress during the 100-night trial after night 45 of your trial, and for the Polysleep Pillow, during the 30-night trial. A fee of $85 is required when a return is made for a mattress. We only accept one return per household. Please contact a member of the Polysleep Team at support@polysleep.com. Once an exchange is made, the trial is voided.
• What is the return process?
  If for any reason you are unhappy with the mattress, you can return it for a partial refund after the first 45 nights of your 100 night trial. A fee of $85 is required for any return with a mattress. Contact a member of the Polysleep Team at support@polysleep.com and we will help coordinate the return. We are working hard to limit our environmental impact, particularly by reducing our carbon footprint. Every day, we support our customers so that they are as well informed as possible about our products: an approach that allows us to limit the number of returns. We only accept one return per household. Therefore, we ask our customers to take this factor into consideration before returning their product, in order to participate with us in this more responsible approach.
• What happens to my returned mattress?
  Returned Polysleep mattresses will be 100% donated to local charities.
• Who will pick up my mattress if I decide to return it?
  Our customer support team coordinates each return on an individual basis. One of our partners organization will come and pick it up at a time that works best for you.
• How do I pack my Polysleep Mattress for the return process?
  No need to do anything. Our partners will come and pick it up as is.
• Do I need to keep the box of the Polysleep Mattress?
  You don’t need to keep the mattress box. We use industrial machines to compress the mattress, so it won’t go back inside its package :) If you're feeling creative, it also makes a great robot costume or princess castle for your kids - take a photo and tag us #polysleep for a chance to be featured!
• What is the promotional offer return policy?
  For all Polysleep offers including free products, please bear in mind that trial periods still apply in the event of a product return. If you decide you'd like to return the products you've paid for (within your return policy window) but keep the free ones, their value will be deducted from your refund. Free products are not eligible for returns in exchange for refunds, or any other form of compensation.
• How do I return my pillow?
  To return your pillow, keep the box and please contact a member of the Polysleep Team within the 30 days trial period.